E-commerce & DTC Brands
Cut returns processing time by 70% with a self-serve portal
A self-serve returns portal on Shopify. AI checks eligibility. Labels and restocks happen on their own.
The problem
Sound familiar?
Every return is 8 to 12 manual steps
Email. Check policy. Send label. Refund. Update Shopify. Move inventory. Every time.
Returns peak at the worst possible time
January is your biggest return month, right after Q4 when your team is spent. Refund waits triple.
No visibility into what is returned and why
You know the volume. Not which SKUs come back most, or if a quality issue is hiding.
Exchange rates are low because the process is hard
Customers stuck in email returns take the refund. One-click exchange turns 20 to 30% of returns into kept revenue.
The solution
What we actually do
A branded self-serve portal. Customers pick items and choose refund or exchange. Eligibility checks against your policy. Labels, refunds, and Shopify restocks happen on their own.
What you get
What's included
Branded self-serve returns portal on your domain
Automated eligibility check against your policy rules
Automatic return labels via EasyPost or ShipBob
Refund and exchange processing directly in Shopify
Automatic inventory restock on receipt confirmation
Returns dashboard: rate by SKU, reasons, exchange conversion
The process
How it works
Policy
We map your return rules into the eligibility engine.
Build
We build the portal and connect Shopify and your 3PL.
Test
We test every return scenario before launch.
Optimise
We watch exchange rate and reason data and adjust monthly.
Proof it works
The offer
One-time build fee. Optional retainer for policy updates and analytics.
Keep exploring
More for E-commerce & DTC Brands
Smart Cart Recovery
Recover 3 to 5 times more abandoned carts than Klaviyo alone
AI Product Recommendations
Higher AOV on every session without adding ad spend
Win-Back Automation
Reactivate lapsed customers you already paid to acquire
Subscription Optimization
Higher LTV and lower churn without manual retention outreach
AI Support Chatbot
Resolve 60% of support tickets before a human sees them
Order Status Voice Agent
Handle 80% of inbound WISMO calls without a support rep
Common questions
Frequently asked
01Does this work with our 3PL?
Yes. Via your 3PL's API, ShipBob, ShipStation, or EasyPost.
02What if a return is outside policy?
The portal explains why and links to support. It never auto-processes out-of-policy returns.
03Can we offer exchanges instead of refunds?
Yes. Customers pick a variant or replacement and a new order is created.
04How long does the build take?
Most portals are live within 15 business days.
05Is TechEmulsion based offshore?
No. US entity in Wyoming. Our team works in your timezone.