E-commerce & DTC Brands
Handle 80% of inbound WISMO calls without a support rep
A voice agent answers your support line, checks Shopify and ShipStation, and gives a real answer in under 60 seconds.
The problem
Sound familiar?
WISMO calls are the biggest drain on phone support
Where is my order? 40 times a day, 3 to 5 minutes each. That is 2 to 3 hours a day.
Peak season doubles call volume overnight
Q4 hits. Customers hold 20 minutes for an answer already sitting in ShipStation.
Your current IVR gives outdated canned responses
'Orders ship in 3 to 5 business days' is not an answer. Customers want tracking.
Missed calls mean lost customers
A missed call at peak is a customer thinking about a chargeback. WISMO calls are a retention risk.
The solution
What we actually do
The agent asks for the order number, pulls live status from Shopify and ShipStation, and reads back real tracking. It handles 80% of calls and routes the rest to your team.
What you get
What's included
Voice AI agent on your existing phone number
Live Shopify and ShipStation data, real tracking per order
Order lookup by voice with email or order number
Escalation to a live rep for complex queries
Call transcript logging and missed-call alerts
Dashboard: calls handled, escalation rate, resolution time
The process
How it works
Connect
We connect Shopify, ShipStation, and your phone system.
Script
We write and record the script in your brand voice.
Test
We run 100 simulated calls before go-live.
Monitor
We track resolution and update as needed.
Proof it works
The offer
Includes Twilio usage for up to 1,000 calls/month. Volume tiers available.
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Common questions
Frequently asked
01Do we need to change our phone number?
No. We forward your existing number. Escalations go back to your team.
02What if a customer's order is delayed or lost?
Odd statuses like stuck in transit go to a human with a priority flag.
03Can the agent handle returns or just WISMO?
WISMO and delivery status at launch. Returns is an add-on module.
04Which carriers does it support?
All major US carriers via ShipStation: UPS, FedEx, USPS, DHL.
05Is TechEmulsion based offshore?
No. US entity in Wyoming. Our team works in your timezone.