E-commerce & DTC Brands
Resolve 60% of support tickets before a human sees them
An agent trained on your catalog, returns policy, and live Shopify orders. It handles WISMO, returns, and product questions 24 hours a day.
The problem
Sound familiar?
Your support team is drowning in WISMO tickets
'Where is my order?' is 40% of every DTC queue. At 3 to 5 minutes each and 500 tickets a week, that is 25 to 40 hours.
Response times hit 12 hours during peak
Q4, a launch, a PR spike. Customers wait 12 hours and leave a one-star review.
Your current chatbot gives canned answers customers ignore
A rules bot with 10 scripted replies is not support. Customers ask for a human.
Returns are handled one by one by hand
Check policy, send a label, update the order. Every return is 8 to 12 manual steps.
The solution
What we actually do
An AI agent trained on your catalog, FAQs, and returns policy, connected to live Shopify orders. It answers WISMO with real tracking, processes returns, and hands off the rest.
What you get
What's included
AI agent trained on catalog, FAQs, and returns policy
Live Shopify order data, real tracking per customer
Automated return eligibility check and label generation
Escalation to a human for complex or high-value tickets
Works inside Gorgias or Zendesk, your existing helpdesk
Dashboard: resolution rate, escalation rate, CSAT
The process
How it works
Train
We load your catalog, FAQs, policy, and past tickets.
Connect
We wire the agent to Shopify and your helpdesk.
Test
We run 200 test queries across every ticket type.
Monitor
We track resolution and CSAT weekly.
Proof it works
The offer
Includes training, integration, and ongoing policy updates.
Keep exploring
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Higher AOV on every session without adding ad spend
Win-Back Automation
Reactivate lapsed customers you already paid to acquire
Subscription Optimization
Higher LTV and lower churn without manual retention outreach
Order Status Voice Agent
Handle 80% of inbound WISMO calls without a support rep
Returns Automation
Cut returns processing time by 70% with a self-serve portal
Common questions
Frequently asked
01Which helpdesks do you integrate with?
Gorgias and Zendesk at launch. Re:amaze and Freshdesk on request.
02What happens when the agent cannot answer?
It hands off to a human with order history, the message, and a confidence note.
03Can we train it on our brand voice?
Yes. We calibrate tone on your past support replies.
04What if our returns policy changes?
Tell us. The agent is updated within 24 hours.
05Is TechEmulsion based offshore?
No. US entity in Wyoming. Our team works in your timezone.