E-commerce & DTC Brands
Higher LTV and lower churn without manual retention outreach
We predict churn from skip and pause signals. The right save offer shows before the subscriber hits cancel.
The problem
Sound familiar?
Cancellations arrive with no warning
A subscriber clicks cancel. That is your first signal. Too late.
Your cancel flow is one static discount
The same 10% off for everyone, whatever their tenure or reason. That is a margin leak, not retention.
Skips and pauses are ignored as pre-churn signals
Two skipped deliveries in a row means 4 times the cancel risk within 60 days.
No visibility into which cohort has the worst retention
Without cohort data, you cannot tell if the problem is the channel, product, or cadence.
The solution
What we actually do
A churn model built from your Recharge or Skio skip and pause signals. Save offers show before the cancel page, when they still work.
What you get
What's included
Recharge or Skio pipeline for skip, pause, cancel signals
Churn prediction model updated daily per subscriber
Pre-cancel save offer triggered at churn-risk threshold
Cancel page with dynamic offer matched to cancel reason
Cohort retention dashboard by channel and product
A/B framework for save offers: delay, discount, swap, gift
The process
How it works
Audit
We baseline churn, skips, and cancel reasons.
Model
We build a churn model from your Recharge or Skio data.
Intervene
We launch pre-cancel offers and a dynamic cancel flow.
Report
We track churn, save rate, and LTV monthly.
Proof it works
The offer
Requires Recharge or Skio. Model build included in month one.
Keep exploring
More for E-commerce & DTC Brands
Smart Cart Recovery
Recover 3 to 5 times more abandoned carts than Klaviyo alone
AI Product Recommendations
Higher AOV on every session without adding ad spend
Win-Back Automation
Reactivate lapsed customers you already paid to acquire
AI Support Chatbot
Resolve 60% of support tickets before a human sees them
Order Status Voice Agent
Handle 80% of inbound WISMO calls without a support rep
Returns Automation
Cut returns processing time by 70% with a self-serve portal
Common questions
Frequently asked
01Which subscription platforms do you support?
Recharge and Skio at launch. Bold and Ordergroove on request.
02Does this require changes to our Shopify theme?
Minimal. The offer is a light overlay. No theme rework.
03How long before we see retention improvement?
A change within 60 days for most brands. Accuracy builds over 90 days.
04Can we test multiple save offers simultaneously?
Yes. The A/B framework runs concurrent tests.
05Is TechEmulsion based offshore?
No. US entity in Wyoming. Our team works in your timezone.